Return Policy

REFUND/EXCHANGE POLICY

We offer a 30 day Money Back Guarantee on almost every product we offer. Please call customer service at 970-686-9021 or email us at [email protected] in order to authorize a return prior to sending it.

Return merchandise should be sent to:
Bravehearted Store
655 Southwood Lane
Windsor, CO 80550

Upon receipt of your pre-authorized return, we will refund the purchase price of the returned product(s). However, unless otherwise agreed, we will not refund the costs for shipping the original order nor the cost for shipping the return back to us.

REFUNDS ON DOWNLOADABLE PRODUCTS

If you have experienced problems with downloadable products, please contact our customer service number at 970-686-9021 or email us at [email protected] in order to remedy the problem. If you are not satisfied with the solution, the please notify us promptly and we will seek to make amends through refunding the payment amount.

ORDER CANCELLATION POLICY

If you would like to cancel your order then you must contact us by phone: 970-686-9021, or email at [email protected] Your cancellation request must be received before your order is processed and shipped, which is typically between 1-2 business days. (If your order has already been shipped, you may contact us about returning your order. Return shipping costs are covered by the purchaser.)

SHIPPING AND HANDLING CHARGES

The price we charge for shipping is not necessarily the cost charged to us by the shipping company, but may include additional handling charges.

INTERNATIONAL SHIPPING/CUSTOMS

International orders may be subject to customs fees, import taxes, duties, or other fees imposed by your government. Bravehearted does not charge these fees, and we have no control over the amount of the fees. All such fees are your responsibility, and are not included in the shipping charges quoted to you. Please contact your customs office for information about additional fees.